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General Contracting Conditions


In we do not believe in complicated language, so we try to make it simple and understandable. We divide it into different sections and, if we do not make it easier, it is because it has not been possible due to legal reasons.

The reading of these General Conditions of Contract (hereinafter, "CGC") is a necessary condition and prior to the formalization of the purchase of any product through the web The present CGC govern the relationship of the user with "Isabel Rios Peset" with NIF 25410062F, residing at C / Cirilo Amorós 20, Puerta 4, Valencia 46004 Spain. The CGC also allow you to be aware of some important features of the service and the products offered by, such as customer service, delivery service, guarantees and added value that provides direct or indirectly (hereinafter, as a whole, "the Service").

The completion of the forms placed at your disposal to place an order, as well as the confirmation of payment of purchases made through the website implies the full and unreserved acceptance of each and every one of the provisions included in these GTC published in the website

By the simple fact of browsing through the website and / or by the acquisition of any products offered therein, the User accepts, without reservation, such navigation instructions and, in particular, each and every one of the CGC and Acceptance of the Website and Legal Notices, these GTC, as well as the Particular Conditions that, where appropriate, govern the acquisition of products. In case of disagreement, the user must leave the session by closing the website.

The General Conditions of use and acceptance of the Website and Legal Notices, the GTC and the Particular Conditions that, where appropriate, govern the acquisition of products offered on the Website will always be those that are in force at the time of making each order.

The fact that Isabel Ríos Peset or CitrusRicus does not resort at any time to any of the present Conditions can not be interpreted nor will it be equivalent to waiving recourse to them in the future or in the past.

In the event of an error on the part of the Buyer in the introduction of the order data, the latter has a correction mechanism accessible at any time.

The Buyer declares, under his responsibility, that he is of legal age, he has read in full these GTC and other Particular Conditions of the products offered by Isabel Ríos Peset and / or CitrusRicus on the Website and that are the subject of the order placed; as well as the instructions and indications that, for the displacement or navigation by the referred Web site, appear in each of the screens that integrate it, accepting them fully.

General information

The website is owned by "Isabel Ríos Peset", C / Cirilo Amorós 20, Puerta 4, Valencia 46004 Spain and with NIF 25410062F with email The use of the web implies the acceptance of the general conditions as well as of the particular conditions that in their case govern.

We reserve the right to add, modify, delete or alter at any time, without prior notice, the presentation, content, products and services of the website, as well as the provision thereof. We can also modify the prices and products, applications as well as any section of the website without any of the aforementioned changes accruing any right or compensation for the user. These modifications will be published directly on the website, so that its use implies acceptance.

Obligations of the user

The user undertakes to use the website diligently and responsibly, avoiding damage to the website and third parties affected by such misuse.

The user is responsible for the diligent care and confidentiality of their passwords, as well as the use made of them.

Once all the products have been inserted in the cart, the User must click on the "BUY" or "COMPLETE ORDER" tab, and must register on the website by completing, at least, all the necessary data marked with (*) in the corresponding form and has given its consent and full acceptance, without reservation, to each and every one of the CGC published by Isabel Ríos Peset and / or CitrusRicus at each time the User places an order.

The "e-mail" and the "Password" provided by the User are the identifying elements and enablers of a personal and non-transferable nature to be able to place an order and the introduction of said data on the Website allow accessing and making purchases of the products offered . The "e-mail" and the "Password" have probative value of the User's identity and are required in any order made by that means.

The User must enter his "e-mail" and "Password", the computer program proceeding to make a unique record for each Buyer. In case of forgetting by the User of his "Password" he must press in the section "Remember password" and enter the email with which he registered. In a few moments you will receive an email with a link to restore the password.

The User declares to be aware, and accepts voluntarily, that the use of the Website takes place, in any case, under his sole and exclusive responsibility, being the exclusive responsible for the use, protection and custody of the data that he has entered as "e- mail "and" Password "assuming the responsibility for the damages that could derive from an improper use of the same, being Isabel Ríos Peset and CitrusRicus exonerated of all responsibility for the misuse that by unauthorized third parties could be made of said" e " -mail "and" Password ".

The User must inform without delay to Isabel Ríos Peset and CitrusRicus when they have suspicions or knowledge of a breach of the security of any of the information stored on the Website or of the use, without permission, of their access data, their loss or theft, as well as any risk of access to the "e-mail" and "Password" by a third party, in which case Isabel Ríos Peset and CitrusRicus will proceed to cancel it.


The prices shown include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly indicated otherwise, the prices indicated do not include shipping costs.

Payment methods

The payment of the price of the goods purchased and the shipping costs associated with them, which will appear on the screen, can be made by credit card, paypal or bank transfer.

To proceed with payment by credit card, the User must follow the instructions that appear on the screen, providing the following information:

-Card number.

-Date of Expiry.

-CVV2 or CVC2 code of the card

As an electronic payment system, Isabel Rios Peset / CitrusRicus is attached to the electronic commerce payment gateway of the banking entity ING Direct / Redsys.

All the data provided for this purpose is encrypted under the SSL (Secure Socket Layers) protocol to guarantee the maximum security of the same.

The card with which the payment is made must have as a issuing financial institution a bank or savings bank with registered office in any member state of the European Union, as well as continental Europe.

All purchase transactions in CitrusRicus are developed within a strict framework of confidentiality and encryption thanks to the SSL protocol.

Right of Refund / Returns

You have the right to withdraw from this contract within 14 calendar days without justification (except for fresh or frozen product whose term is 24 hours as indicated below).

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods (except in fresh or frozen product, whose duration is 24 hours).

In accordance with the provisions of article 45 of Law 7/96, of January 15, on Retail Trade, the Buyer may only return Isabel Ríos Peset or Citrus Ricus fresh and / or frozen products within 24 hours following counted from the time of delivery of the order.

At this moment we have the guarantee that if you do not like our oranges or tangerines, you do not pay us and this is stated on the product page to which it is applicable. This promotion may be terminated at any time by us, without the need for prior communication, without affecting the contracts made up to that moment.

To exercise the right of withdrawal, you must notify Isabel Ríos Peset, c / Cirilo Amorós 20, door 4, Valencia 46004, telephone +34647750839, email your decision to withdraw from the contract through a

unequivocal statement (for example, a letter sent by postal mail, fax or email). You can use the withdrawal form model below, although its use is not mandatory.

Form of withdrawal form

"To the attention of Isabel Ríos Peset, c / cirilo amorós 20, door 4, Valencia 46004, telephone +34647750839, email :

I hereby inform / communicate that I give up my / desist from our contract of sale of the following good:

Order placed on ""

(or, if you have already received it) Order received on ""

Name of the consumer and user or consumers and users

Address of the consumer and user or consumers and users

Signature of the consumer and user or consumers and users (only if this form is presented on paper)


In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.

Consequences of the withdrawal

In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional expenses resulting from the choice of a different mode of delivery than the least expensive delivery method). ordinary we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We can retain the refund until we have received the goods,

You must return or deliver directly the goods without undue delay and, in any case, no later than within 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period. You must assume the direct cost of returning the goods.

You will only be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

No refund will be accepted after this period unless you really have a good reason and tell us at


Oranges are natural products, not industrial, therefore the taste, color and shape are variable. This is particularly noticeable in the ecological ones since the absence of products makes their shape much uglier.

Occasionally, due to poor handling of the boxes during transport, some oranges arrive broken or broken. We ask you some understanding since we always send more of the contracted for that reason. If there are many, we would be very grateful, very, very much, to tell us and we will send you a new box and our sincere apologies.

For all products sold and / or supplied by Isabel Ríos Peset / CitrusRicus, the legal guarantees valid in the Kingdom of Spain on the date of purchase and purchase of the product are applied.

Privacy and LOPD

Your data will be incorporated into a file of our property and WILL NOT BE SOLD TO ANYONE FOR YOUR OWN USES. We will only use them for commercial communications, to serve you orders and to send you, if necessary, our information. Your data will be transferred to other companies related commercially and logistically with Isabel Ríos Peset to proceed with the delivery and delivery of the products and services contracted with us. You have all the information collected in the privacy policy of the web.

If you want to access the information we have about you for information, modification or cancellation, please send it to Isabel Ríos Peset in writing, c / Cirilo Amorós 20, Puerta 4. Valencia 46004 Spain or by email to

You have more information in the section "Privacy Policy" of our website.

Industrial and intellectual property

The entire content of this website, whether texts, images, sound, databases, color combinations, or any other element, as well as the structure and design, the selection and presentation form of the materials included in the site web, are protected by industrial and intellectual property rights owned by "Isabel Ríos Peset". The software necessary for the operation, access and use of the portal, as well as trademarks and logos, are protected by industrial and intellectual property rights. Likewise, some of the contents may be subject to industrial or intellectual property rights owned by other content providers, including the users themselves who identify themselves as owners, and their software suppliers.

The user may not, without express authorization of the owner of the corresponding rights, reproduce, except for private use, transform, distribute, perform acts of public communication, make available to the public and, in general, any other form of exploitation, for any procedure, of all or part of the contents of this website, as well as its design and the selection and presentation of the materials included in it. Likewise, exploitation of the brands and logos related to the website is prohibited. The user may not delete, alter, evade or manipulate the data identifying the rights of the website or third parties on the industrial and intellectual property contained therein.

The user may not decompile, disassemble, reverse engineer, sublicense or transmit in any way, translate, modify or make derivative works of the computer programs necessary for the operation, access and use of this website and the services contained therein. , as well as perform, with respect to all or part of such programs, any of the acts of exploitation referred to in the previous section.

Any link of third parties to the website must be to its main page, being expressly prohibited the "deep links", the "framing" and any other use of the contents of the website, in favor of unauthorized third parties.

Exclusion of guarantees

The user acknowledges and accepts that the use of the website and each of the services provided in it is at your entire risk, under your sole and exclusive responsibility. and "Isabel Ríos Peset" can not guarantee that the website and the services offered in it operate correctly at all times, that the user can access them and use them quickly, uninterrupted and free of errors, or that all the errors will be able to be corrected immediately. and "Isabel Ríos Peset" do not guarantee the confidentiality and security of the use of the website and, in particular, can not guarantee that unauthorized third parties will not be able to access in any case the characteristics and circumstances of the use that users make. of the website. and "Isabel Ríos Peset" will act diligently according to the uses generally accepted in the sector to avoid the presence on the website of viruses or other harmful elements that could cause alterations in the user's computer system, in their electronic documents or files , but they can not absolutely guarantee the absence of said elements and therefore exclude any type of responsibility for the damages and losses that may arise in this regard. and "Isabel Ríos Peset" do not guarantee that the information is correct, complete, accurate and adequate enough.

Without prejudice to the liability for damages that may arise, and "Isabel Rios Peset" may, immediately and without prior notice, resolve and terminate your relationship with the user, interrupting your access to the site or to its corresponding services, if it detects a use of the same contrary to the present general conditions or, in its case, to the particular ones that are of application.

The payment gateway used by and "Isabel Ríos Peset" to make the charges in the bank cards has the adequate security measures to avoid interceptions in the communications, however, all data transfer through the Internet has the risk of being intercepted by violating security systems. and "Isabel Ríos Peset" do not assure that this will not occur, not being responsible if this should happen.

Resolution clause

In case of default of payment by the buyer, Isabel Rios Peset and CitrusRicus, they are expressly empowered to suspend as of right and immediately their access data to the Web site.


The declaration of nullity, ineffectiveness or invalidity of any of the present CGC will not affect the validity of the remaining conditions that will remain in force and will be binding for the parties.

False emails

We will never ask you to confirm account or credit card information by email. If you receive an email that, claiming to come from Isabel Ríos Peset or CitrusRicus, requests that information, ignore it and do not respond.


For the resolution of any issues that may arise between the parties in relation to the execution, compliance and interpretation of the total Agreement regarding orders placed through the website will be as provided in the legislation current Spanish in the matter.

The acceptance of our general conditions of sale, implies, in case of litigation, the submission to the jurisdiction of the courts and tribunals of Valencia, with the buyer's resignation to its own jurisdiction.